"My fiance gave me this hat for my birthday- it is very cute! However, when it arrived it was completely crushed - there was no protective packaging or anything. We returned it and fp sent another hat which was also crushed- so we returned that and picked it up from a store. The hat itself is adorable (i got the blue), but we were really disappointed in the packaging (or lack thereof)."
Response from Free People:By Free People, web, 5.9.2012
Hi, Thanks for letting us know. We'll reach out to our warehouse and the vendor to see what can be done about the shipping. So sorry to hear that this arrived crushed, but we're happy you were able to locate one in the store.