Gift Cards

About Gift Cards

A Free People gift card will be sure to make her smile! Gift Cards can be purchased by clicking here, and are available in any amount between $25 - $2,000 USD.

Gift cards purchased on freepeople.com can be used online, over the phone, or in our Free People stores located within the United States.

Please note: Gift cards purchased on freepeople.com cannot be used in Canadian Free People stores.

Gift Cards issued in our Canadian stores can only be redeemed in Free People stores located in Canada.

Physical Gift Cards

Physical gift cards are issued in US dollards and will be mailed to the gift recipient via USPS First Class Mail. Please allow 7 business days for delivery. We are able to expedite Gift Cards for an additional charge.

Standard via USPS First Class Mail: Free - 7 business days for delivery

Express via USPS Express: $10.00- 3-5 business days for delivery

Overnight via FedEx: $20.00 -1-2 days business days for delivery

We are unable to send expedited gift cards to a P.O. Box, Alaska, Hawaii, US territories, APO/FPO addresses, and all International addresses.

E-Gift Cards

E-gift cards are sent to your selected recipient via email. E-gift cards are sent within an hour of being ordered. You will receive an email confirmation that the e-gift card was sent, along with the email address it was sent to.

Don’t want to send it right away? You can also choose a future date for delivery!

Gift Card Redemption

Both FreePeople.com issued e-gift cards and store issued gift cards are redeemable online, through our catalog, or in any of our Free People stores located within the United States. Please be aware that your Free People gift card can only be redeemed in the currency in which it was originally purchased.

Please note: Gift cards purchased on freepeople.com cannot be used in Canadian Free People stores.

Gift Cards issued in our Canadian stores can only be redeemed in Free People stores located in Canada.

To redeem a gift card on freepeople.com, select “Use a Free People Gift Card” on the Payment page at checkout. Type your gift card number into the field. E-gift card numbers will have a PIN which must be entered. We suggest typing the information directly into the field instead of copying and pasting.

Gift Card Balance

You can check your balance anytime by calling (800) 920-5656 or by visiting any of our Free People stores.

Lost Gift Cards

Gift Cards that are purchased through the FreePeople.com website or any of our affiliate Free People stores are bearer documents. Free People is unable to reissue Gift Cards that have been lost or stolen.

What If My Gift Card Won't Arrive On Time?

We’ve got your back! Send a Free People e-gift card and get it to her today! E-gift cards are sent within an hour of being ordered.

Don’t want to send it right away? You can also choose a future date for delivery!!

If you still want to send a physical gift card through the mail, click here to get the gift card print out and let her know it's on the way. The print out requires Adobe Reader, which is available for free from the Adobe web site.

Returning Items Purchased with a Gift Card

Physical Gift Cards

If items purchased on freepeople.com are returned to our warehouse, a new gift card in the amount of the credit will be issued and mailed to you.

If items are returned to a Free People store, the store will issue a merchandise credit card in the amount of the credit.

E-Gift Cards

If items purchased on freepeople.com are returned to our warehouse, a new e-gift card in the amount of the credit will be automatically emailed to you.

If items are returned to a Free People store, the store will refunded the original form of payment and a new e-gift card will be automatically emailed to you. If you prefer, the store can also issue a merchandise credit card instead.

If Two Or More Payment Methods Are Used

If you have used two or more pay methods for a purchase and items are returned, the gift card will be refunded first followed by the additional pay method or methods.

Please note: Gift cards cannot be returned or exchanged.

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