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international

International Ordering

FreePeople.com currently ships to:

north america
United States Canada Mexico  
 

africa, middle east and india
Azerbaijan Bahrain Equatorial Guinea India Israel
Jordan Kuwait Oman Reunion Saudi Arabia
South Africa St. Helena  
 

asia pacific
Australia Brunei Darussalam Cambodia China French Polynesia
Hong Kong Indonesia Japan Laos Macau
Malaysia Maldives New Zealand Phillipines Republic of China - Taiwan
Republic of Korea, South Singapore Thailand Viet Nam  
 

europe
Albania Andorra Austria Belarus Belgium
Bosnia-Herzegovina Bulgaria Croatia Cyprus Czech Republic
Denmark Estonia Faero Islands Finland France
Germany Gibralter Greece Greenland Hungary
Iceland Ireland Italy Latvia Liechtenstein
Lithuania Luxembourg Macedonia Malta Moldova
Monaco Montenegro Netherlands Norway Poland
Portugal Romania Russian Federation San Marino Serbia
Slovakia Slovenia Spain St. Pierre and Miquelon Sweden
Switzerland Turkey Ukraine United Kingdom  
 

latin america and the carribean
Anguilla Antigua and Barbuda Argentina Aruba Bahamas
Barbados Belize Bermuda Bolivia Brazil
Cayman Islands Chile Colombia Costa Rica Dominica
Dominican Republic Ecuador El Salvador Falkland Islands French Guyana
Grenada Guadalupe Guatamala Guyana Hondoras
Jamaica Martinique Mexico Montserrat Netherlands Antilles
Nicaragua Panama Paraguay Peru Saint Kitts and Nevis
Saint Lucia Suriname Trinidad and Tobago Turks and Caicos Islands Uruguay
Venezuela Virgin Islands (British)  

 

Don't see your country? Click here to recommend it.

Please click here for information on shipping to Canada.

FreePeople.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed. Some items are not available for export, including all large furniture items.

International Shipping

All international orders (except Canada) will be charged a flat shipping fee of US$35 and will be shipped via United States Postal Service International Express Mail*. Any additional duties and taxes assessed by customs are the responsibility of the customer.

Orders are generally received within 4-7 business days from the ship date. Delivery will be made by your local postal service.

Orders cannot be shipped via an expedited shipping method, such as Next Day or 2 day.

Some items may be unavailable for export. This includes all oversized items, such as furniture.

*Please note: Orders shipping to the following countries will ship via United States Postal Service International Priority Mail:

  • Falkland Islands
  • Gibraltar
  • Greenland
  • Montenegro
  • Montserrat
  • Reunion
  • St. Helena
  • St. Pierre and Miquelon
  • Suriname

Gift Wrap

We are unable to gift wrap orders shipping internationally.

Gift Cards

Gift cards shipping internationally will be mailed via Federal Express International Priority. Please note that gift cards are shipped separately from other items.

Customer Service

Please contact us for assistance. If you are in the UK, you may also call us at 0800 988 7725 between the hours of 7 am and 12 midnight EST to place an order. (This equates to 12 noon-5 am, BST.)

Returns

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns

Free People Direct: Returns
30 Industrial Park Blvd
Trenton, SC29847
USA

Your refund will be credited back in US Dollars at the current exchange rate.

Exchanges

We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.

 

Canadian Customers

Canada Ordering

Please complete your order online or contact us at 800-309-1500.

All Freepeople.com prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. Some items are not available for export, including all large furniture items.

We offer two shipping options for orders shipping to Canada:
 
USPS Priority Mail Canada: $7.95 (about 4-8 business days)
USPS Express Mail Canada: $20 (about 3-5 business days)

Customers are responsible for paying all duties, taxes and other fees assessed by the Canadian government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. For additional information, please visit the Canada Border Services Agency.

Canada Returns

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

Free People Direct: Returns
30 Industrial Park Blvd
Trenton, SC 29847
USA

Your refund will be credited back in US Dollars at the current exchange rate.

 

Australian Customers

Easy US $7.95 Standard shipping to Australia (6-12 business days)

All Freepeople.com prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. Some items are not available for export, including all large furniture items and Vintage items.

Customers are responsible for paying all duties, taxes and other fees assessed by the Australian government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. For additional information, please visit the Australian Customs and Border Protection Service.

Australia Returns

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

Free People Direct: Returns
30 Industrial Park Blvd
Trenton, SC 29847
USA

Your refund will be credited back in US Dollars at the current exchange rate.


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