privacy and security

your privacy

Thank you for visiting www.FreePeople.com (the “Website”). Ensuring the privacy and security of your personal information is very important to Free People. This privacy and security policy (the “Policy”) explains the information we collect about you, how and why we use the information, what security steps are taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.

If you have any objections to this Privacy Policy, you should immediately discontinue use of the website.

what information do we collect and how do we use it?

FreePeople.com collects information from our customers in an effort to improve shopping experience and to communicate about products, services and promotions. We collect information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide to us when you register an account on our site, place an order, participate in a sweepstakes, promotion or survey, write product reviews, post customer-generated photographs and content, or create product collections, wishlists and other user-generated content. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. FreePeople.com recognizes that it must maintain and use Personal Information responsibly.

To serve you better, we may combine Personal Information you give us online, via mobile device, in our stores, or through our customer service call center. We may also combine that information with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalize your shopping experience.

disclosure of information

Free People will not rent or sell your email address for any reason. Free People does share information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer the promotion. We may disclose information about you to other members of the Free People corporate family and as required by law. In addition, we may on occasion share a portion of our postal mailing list with other reputable organizations not owned or affiliated with Free People who want to market products or services to you.

We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

procedures to review your personal information and to opt-out

You can always update your personal information or opt-out of our catalog mailing list. If at any time you would like us to update your information or you opt-out, just click here to email FreePeople.com customer service. Please be sure to include your email address, full name and mailing address.

business partners

We contract with an outside service called Coremetrics to help us better understand your use of FreePeople.com. Coremetrics places cookies on your computer to collect various kinds of information for us related to your use of FreePeople.com, so that we may continue to refine and improve the site for our customers. We do not allow Coremetrics to collect any credit card, user name or password information, nor are they allowed to use data that they collect for us for any other purpose. Additionally, Coremetrics is contractually required to maintain all the information collected for us in strict confidence. As a visitor to FreePeople.com, you may "opt-out" of Coremetrics' collection of data. To learn more about your Coremetrics options, click here.

“Cookies” are bits of information that are automatically stored on your computer. Cookies do not contain any Personal Information. If you do not want to have cookies on your system, you can set your browser to disable them.

secure shopping

Orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. If you still have concerns about ordering electronically, feel free to call (800) 309-1500 and place your order over the phone. Have the 8-digit style number, size, and color ready for each item you wish to order. You can also print your shopping basket page and mail it to:

Free People
30 Industrial Park Blvd
Trenton, SC 29847
Attn: Order Processing

Please note that e-mail is not encrypted and is not considered to secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.

YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.

note to kids

If you are under the age of 13, you are not permitted to submit any personal information to www.FreePeople.com. FreePeople.com is intended for users who are 13 years of age and older.

policy changes

Free People may periodically update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy. Please note that this Policy only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact us with any questions about our Policy.

Click here to email us

Or contact us via postal mail:
Free People Direct
30 Industrial Park Blvd.
Trenton, SC 29847

Effective Date: June 28, 2011