WHAT IS FreePeople.com's RETURN POLICY?
We know that you will love what you ordered but if something doesn't work out; Free People will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date.
Free Shipping Both Ways on Even Exchanges: Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in different size or color, we will waive the Smart Label Fee and the Return Shipping!
If you just can't wait, you may also call us at 800-309-1500 to place your reorder and we will offer you Free Shipping on your replacement order.
Follow the directions on the back of the packing slip to return merchandise for credit or exchange. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you.
Using SmartLabel
>>Your packing slip will include a pre-paid, pre-addressed return label.
>>No postage is required. The cost of return shipping will be deducted from your refund - $5.95 per package.
>>Drop your package in a mailbox, give it to your postal carrier, or take it to any authorized USPS facility.
>>Your SmartLabel is trackable. Please email or call customer service to check the status of your return package.
>>SmartLabel cannot be used outside of the US or on oversized items
Using Your Own Shipping Method
You can send items back to us at the address below using any other trackable shipping method method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns
Return Address:
Free People Direct
30 Industrial Park Blvd
Trenton, SC 29847
Attn: Returns Department
FURNITURE RETURNS
Furniture may be returned for a refund or exchange within 30 days of delivery. It must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. After 30 days, we will replace or refund your purchase for manufacturer defect only.
Please call us at 800-309-1500 to inform us of the return.
SWIM AND INTIMATES RETURNS
We are unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All lingerie must be returned in original packaging and condition with tags in place. All swimwear returned must be in new and unused condition with sanitary strips in place.
HOW DO I RETURN A GIFT?
If you received a gift from our catalog or website, you may return it to our distribution center. A gift card will be issued for the amount of the item(s) and mailed to you. We are unable to process returns for items purchased at a store location.
The original order number is required to process the return. If you need assistance obtaining this information, please contact us. Please have the gift givers full name and address information handy. We will provide you with a gift return form to enclose with your package if you do not have the original packing slip.
STORE RETURN INFO
Can I return Catalog/Web orders at a Free People store?
Catalog and website merchandise can be returned or exchanged at any Free People store location within 30 days from the shipment date. Returned merchandise must be unworn, unwashed, with tags attached and in the original product packaging. All returns must be accompanied by the original packing list.
Can Items purchased at a Free People store be returned to the catalog or web?
We cannot accept items purchased at Free People stores our website Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return, via certified mail, to the store closest to you. Click here to locate a store.
Free People merchandise purchased at independent boutiques and department stores must be returned to that store. Please contact the individual store for their return policy.
FREE PEOPLE STORE RETURN POLICY
Free People stores will gladly accept returns of items in their original condition with Free People store price tickets attached accompanied with the original store sales receipt. Items must not to be worn, altered or washed. Original method of payment will be refunded for all returns accompanied by a Free People store receipt within 30 days of purchase. Store credit will be issued for all returns accompanied by a store receipt after 30 days of purchase.
Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of store credit. A one-time price adjustment will be granted when an original store sales receipt is presented within 14 days or purchase. Merchandise credit will be issued for returns of beauty and personal care items accompanied by a store receipt within 30 days of purchase. Gift cards cannot be returned or exchanged.
