FREE PEOPLE STORE RETURN POLICY

Free People stores will gladly accept returns of items in their original condition with Free People store price tickets attached accompanied with the original store sales receipt. Items must not to be worn, altered or washed. Original method of payment will be refunded for all returns accompanied by a Free People store receipt within 30 days of purchase. Store credit will be issued for all returns accompanied by a store receipt after 30 days of purchase.

Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of store credit. A one-time price adjustment will be granted when an original store sales receipt is presented within 14 days or purchase. Merchandise credit will be issued for returns of beauty and personal care items accompanied by a store receipt within 30 days of purchase. Gift cards cannot be returned or exchanged.

Can I return Catalog/Web orders at a store?
Catalog and website merchandise can be returned or exchanged at any Free People/We the Free store location within 30 days from the shipment date. Returned merchandise must be unworn, unwashed, with tags attached and in the original product packaging. All returns must be accompanied by the original packing list.

*Please note that Free People stores will accept returns from all merchandise purchased online; however We The Free stores can only accept We The Free branded items

Can Items purchased at a Free People or We The Free store be returned to the catalog or web?
We cannot accept items purchased at Free People or We the Free stores at our website Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return, via certified mail, to the store closest to you. Click here to locate a store.
Free People merchandise purchased at independent boutiques and department stores must be returned to that store. Please contact the individual store for their return policy.

WE THE FREE STORE RETURN POLICY

We will gladly accept returns of items in their original condition with the We The Free store price tickets/care label attached, accompanied by an original We The Free store sales receipt. Items must not have been worn, altered or washed.

Original method of payment will be refunded for all returns accompanied by a We The Free store sales receipt within 30 days of purchase. Store credit will be issued for all returns accompanied by a We The Free store receipt after 30 days of purchase. Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt, refunds will be made in the form of store credit. A one-time price adjustment will be granted when an original We The Free store sales receipt is presented within 14 days of purchase.