Canada Ordering
Please complete your order online or contact us at 800-309-1500 between 8 am and 12 midnight EST.
All Freepeople.com prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. Some items are not available for export, including all large furniture items.
Canada Shipping
Orders shipped to Canada will be assessed our standard delivery charge of $7.95 and an additional $45 for duties and taxes. The additional charge will cover all duties and taxes for entry into Canada. We apologize for the amount of this charge...we don't understand why it costs so much to ship north of the border either.
Orders sent to Alberta, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, British Columbia, New Brunswick, Prince Edward Island and Saskatchewan will be shipped via UPS and are generally received within 7-14 business days from the date of shipment.
Orders shipped to the Northwest Territories, Yukon and Nunavut will ship via United States Postal Service and are generally received within 7-14 business days from the date of shipment. Please be advised that orders shipped to this region may be charged additional duties and tariffs by the Canadian government. Payment is the responsibility of the customer.
We regret that we are unable to ship to Canadian PO Boxes. Unfortunately, Canadian orders cannot be expedited
Canada Returns
Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
Free People Direct: Returns
30 Industrial Park Blvd
Trenton, SC 29847
USA
Your refund will be credited back in US Dollars at the current exchange rate. |
