WHAT IS FreePeople.com's RETURN POLICY?
We know that you will love what you ordered but if something doesn't work out; Free People will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date.
Free Shipping Both Ways on Even Exchanges: Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in different size or color, we will waive the Smart Label Fee and the Return Shipping!
If you just can't wait, you may also call us at 800-309-1500 to place your reorder and we will offer you Free Shipping on your replacement order.
Follow the directions on the back of the packing slip to return merchandise for credit or exchange. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you.
Using SmartLabel
>>Your packing slip will include a pre-paid, pre-addressed return label.
>>No postage is required. The cost of return shipping will be deducted from your refund - $5.95 per package.
>>Drop your package in a mailbox, give it to your postal carrier, or take it to any authorized USPS facility.
>> >>Your SmartLabel is trackable. Please email or call customer service to check the status of your return package.
>>SmartLabel cannot be used outside of the US or on oversized items
Using Your Own Shipping Method
You can send items back to us at the address below using any other trackable shipping method method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns
Return Address:
Free People Direct
30 Industrial Park Blvd
Trenton, SC 29847
Attn: Returns Department
