International Orders

Jump to:

Holiday ShippingBack to Top

To ensure delivery by Wednesday, December 24th, locate the country you’re shipping to below and check out the Details and Exceptions info listed below too!

Canada:

To ensure delivery by December 24th, choose Standard Shipping – Prepaid Duty Fees or USPS Priority Mail – Duties Due on Delivery by Wednesday, December 17th at 11:59pm EST. See the Details and Exceptions section below for more information.

Standard - Prepaid Duty Fees Order by Wednesday, December 17th at 11:59pm EST
USPS Priority Mail -Duties Due on Delivery Order by Wednesday, December 17th at 11:59pm EST

No need to select Express at checkout – we’ll take care of your upgrade so your order arrives in time!

Delivery by December 24th does not apply in the event of service interruptions or failures caused by events beyond the control of freepeople.com (including, for example, interruptions of our transportation systems or the services provided by our carriers).

Australia:

To ensure delivery by December 24th, choose Standard Shipping by Thursday, December 18th at 2:59 pm AEDT/ December 17th at 11:59pm EST. See the Details and Exceptions section below for more information.

Standard Shipping Order by Thursday, December 18th at 2:59 pm AEDT

No need to select Express at checkout – we’ll take care of your upgrade so your order arrives in time!

Delivery by December 24th does not apply in the event of service interruptions or failures caused by events beyond the control of freepeople.com (including, for example, interruptions of our transportation systems or the services provided by our carriers).

All Other International Countries:

To ensure delivery by December 24th, choose USPS Express International by Sunday, December 14th at 11:59 pm EST. Click here for the full list of countries we ship to. See the Details and Exceptions section below for more information.

USPS Express International Order by Sunday, December 14th at 11:59 pm EST

Delivery by December 24th does not apply in the event of service interruptions or failures caused by events beyond the control of freepeople.com (including, for example, interruptions of our transportation systems or the services provided by our carriers).

UK:

Please visit us at freepeople.co.uk and place your order by Wednesday, December 17th, by 11:59 PM GMT.

UK Standard Order by Wednesday, December 17th, by 11:59 PM GMT

No need to select UK Faster at checkout – we’ll take care of your upgrade so your order arrives in time!

Delivery by December 24th does not apply in the event of service interruptions or failures caused by events beyond the control of freepeople.com (including, for example, interruptions of our transportation systems or the services provided by our carriers).

Details and Exceptions:

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process.

Items ordered together may not ship out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay on the Place Your Order page at the time of ordering. Should there be any other delay associated with your order; you will be notified within 10 days after placing your order.

Delivery by December 24th does not apply in the event of service interruptions or failures caused by events beyond the control of freepeople.com (including, for example, interruptions of our transportation systems or the services provided by our carriers).

While this time frame applies to the majority of our offerings, there are some exceptions. Certain large-scale items with indicated extended delivery times (for example, furniture) are not included.

Orders to addresses that cannot accept a UPS next day delivery are not guaranteed to arrive by December 24th.

International Shipping Back to Top

Free Standard Shipping on orders over $150.00 USD for a limited time! Duties and taxes assessed by customs are the responsibility of the customer. Orders under $150 will be charged a flat rate of $35.00 USD.

Canada Shipping Information, Australia Shipping Information, UK Shipping Information

Estimated Delivery Time Under $150 USD Over $150 USD
International Standard Shipping via USPS Duties and taxes assessed by customs are the responsibility of the customer 5-10 business days $35 Flat Rate FREE!
  • Any additional duties and taxes assessed by customs are the responsibility of the customer.
  • Orders are generally received within 5-10 business days from the ship date. Delivery will be made by your local postal service.
  • Orders cannot be shipped via an expedited shipping method, such as Next Day or 2 Day.
  • Some items may be unavailable for export. This includes vintage items and all oversized items, such as furniture.
  • Orders shipping to the following countries will ship via United States Postal Service International Priority Mail: Falkland Islands, Gibraltar, Greenland, Montenegro, Montserrat, Reunion, St. Helena, St. Pierre and Miquelon, Suriname

FreePeople.com currently ships to:

North America

  • United States
  • Canada
  • Mexico

Africa, Middle East, & India

  • Azerbaijan
  • Bahrain
  • Botswana
  • Equatorial Guinea
  • India
  • Israel
  • Jordan
  • Kuwait
  • Lebanon
  • Oman
  • Qatar
  • Reunion
  • Saudi Arabia
  • Seychelles
  • South Africa
  • St. Helena
  • United Arab Emirates

Asia Pacific

  • Australia
  • Brunei Darussalam
  • Cambodia
  • China
  • French Polynesia
  • Hong Kong
  • Indonesia
  • Japan
  • Kazakhstan
  • Laos
  • Macau
  • Malaysia
  • Maldives
  • New Zealand
  • Philippines
  • Republic of China - Taiwan
  • Republic of Korea, South
  • Singapore
  • Thailand
  • Uzbekistan
  • Viet Nam

Europe

  • Albania
  • Andorra
  • Austria
  • Belarus
  • Belgium
  • Bosnia-Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faero Islands
  • Finland
  • France
  • Germany
  • Gibralter
  • Greece
  • Greenland
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russian Federation
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • St. Pierre and Miquelon
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine

Latin America & The Caribbean

  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Falkland Islands
  • French Guyana
  • Grenada
  • Guadalupe
  • Guatemala
  • Guyana
  • Hondoras
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • Netherlands Antilles
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Suriname
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Uruguay
  • Venezuela
  • Virgin Islands (British)

Don't see your country? Click here to recommend your country.

Currency Back to Top

FreePeople.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed. Some items are not available for export, including all large furniture items.

Gift Wrap Back to Top

Let us take care of the wrapping! For a $4 charge, your item will be wrapped in hot pink tissue and placed in our muslin gift bag. Our cream colored bag is printed with a pink and teal boho design and has colorful yarn drawstring ties. Best of all, the bag can be used over and over again! We also offer a "Self Wrap" option. For a $3 charge, we will send you all of the fixings above for you to wrap the item yourself. (Kit includes 1 gift bag, tissue paper and stickers.) To have an item Gift Packaged, check the "Gift Services" option during checkout. (Some larger items cannot be gift wrapped.) Click here to view gift packaging.

Shipping Gift Cards Back to Top

Gift cards shipping internationally will be mailed via Federal Express International Priority. Please note that gift cards are shipped separately from other items.

International Returns Back to Top

Canada Returns Information, Australia Returns Information, UK Returns Information

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

Free People Direct: Returns
30 Industrial Park Blvd
Trenton, SC 29847
USA

Your refund will be credited back in US Dollars at the current exchange rate.

Please note that online returns cannot be made to Free People stores in Japan at this time. If you need assistance returning your order, please contact us at service@freepeople.com.

International Exchanges Back to Top

We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.

Canada Shipping Back to Top

We offer several options for orders shipping to Canada:

Prepaid Duty Fees - FP recommended (why?)

Free Standard Shipping - on orders over $100 USD (more info) plus Prepaid Duty Fees

Standard: US $7.95 (about 3-10 business days) plus Prepaid Duty Fees

Express US $10.00 (about 3-5 business days) plus Prepaid Duty Fees

Fees include 18% of item total and taxes.

Standard and Express orders are delivered by Canada Post. Standard orders will arrive to most Canadian addresses in 3-10 business days. If you need your order sooner, we suggest selecting the Express shipping method which will arrive to all Canadian addresses in 3-5 business days.

By selecting the "Prepaid Duty Fees" methods, the total billed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery. All you need to do when your order arrives is enjoy it! Should you need to return an item, please visit a retail location or return to the address below to have your duty fees refunded!

Free People will charge a fee equivalent to the duties, tax, and other applicable cross border fees at the time of order. Once you have paid for your order, your items will be delivered to you without interruption.

By ordering goods from Free People, and selecting a "Prepaid Duty Fees" method, I hereby authorize a licensed Canadian customs broker chosen by Free People to act as my agent, to transact business with Canada Border Services Agency (CBSA) to clear my merchandise and account for applicable duties and taxes. Amounts received by Free People for duties and taxes are accepted on your behalf, for the broker."

All orders are subjected to Provincial Sales Tax (PST), which will be displayed in the checkout page when you select your shipping address. The total displayed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery.

Duty Paid on Delivery

Free Standard Shipping - on orders over $100 USD (more info) plus Prepaid Duty Fees

USPS Priority Mail Canada: US $7.95 (about 4-8 business days) Duty and Tax Paid on Delivery

USPS Express Mail Canada: US $10.00 (about 3-5 business days) Duty and Tax Paid on Delivery

By Selecting Duty paid on delivery shipping methods, customers are responsible for paying all duties, taxes and other fees assessed by the Canadian government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. Duty Fees will not be refunded on returns for this shipping method. For additional information, please visit the Canada Border Services Agency.

Canada Returns Back to Top

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. Duty Fees will only be refunded for Prepaid shipping methods.

Free People Direct: Returns
30 Industrial Park Blvd
Trenton, SC 29847
USA

Your refund will be credited back in US Dollars at the current exchange rate.

Australia Shipping Back to Top

Australia Estimated Delivery Time Under $100 USD Over $100 USD
Standard Shipping Duties and taxes assessed by customs are the responsibility of the customer 6-12 business days $7.95 Flat Rate FREE!
Express Shipping Duties and taxes assessed by customs are the responsibility of the customer 3-6 business days $10 Flat Rate $10 Flat Rate

All Freepeople.com prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. Some items are not available for export, including all large furniture items and Vintage items.

Customers are responsible for paying all duties, taxes and other fees assessed by the Australian government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. For additional information, please visit the Australian Customs and Border Protection Service.

Australia Returns Back to Top

Click Here to Print a Pre-Paid Return Label

Please send items back to us by printing the prepaid return label above or mail to the address below. Please write the address exactly as displayed. No Additional postage is required.

Reply Paid Number 87852
DAI
Attn: Free People
PO Box 535
Braeside VIC 3195

Once we receive your package, we will promptly process your refund. Sorry, we cannot accept COD returns. Your refund will be credited back in US Dollars at the current exchange rate. The cost of return shipping will be deducted from your refund – US $5.95 per package.

Exchanges: We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.

UK Shipping Back to Top

If you'd like to ship to the UK please visit us at freepeople.co.uk!

Back to Top