International Shipping + Return Information

Duties and taxes are assessed by customs and are the responsibility of the customer. We offer pre-paid duties to orders shipping to Canada and France. Please note, orders may ship in multiple packages. For a full list of countries that we ship to, please see below.

For more information on charges and estimated delivery times for orders, select your country/region from the menu below.

Due to current restrictions by our shipping partners, we are temporarily unable to deliver to Ukraine. We are closely monitoring the situation and will resume delivery when possible.
* As of 1 December 2019, Free People is required to collect 15% New Zealand GST on all orders valued at NZ$1,000 or less imported into New Zealand.
* As of 1 April 2020, Free People is required to collect 25% Norway VAT on all orders valued at 3000 NOK or less imported into Norway.
* As of 1 July 2021, Free People is required to collect VAT on all orders valued at EUR 150 or less imported into the EU. VAT rates by EU country can be found here.

- Delivery will be made by your local postal service. Orders shipping to the following countries will ship via United States Postal Service International Priority Mail: Falkland Islands, Gibraltar, Greenland, Montenegro, Montserrat, Reunion, St. Helena, St. Pierre and Miquelon, Suriname
- By selecting the "Prepaid Duty/Import Fees" shipping methods, the total billed at checkout is guaranteed. Free People will charge a fee equivalent to the duties, tax, and other applicable cross border fees at the time of order. Once you have paid for your order, your items will be delivered to you without interruption. You will not have to pay anything additional at the time of delivery.
- By selecting “Duty paid on delivery” shipping methods, customers are responsible for paying all duties, taxes and other fees assessed by the French government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. Duty Fees will not be refunded on returns for this shipping method.

FreePeople.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in US Dollars at the current exchange rate.

We offer several options for orders shipping to Canada. We recommend Import Fee options.

- Standard shipping: $8 USD. Arrives in 3-10 business days. Import Fee * option
- Express Shipping: $15 USD. Arrives in 3-5 business days. Import Fee * option

( * )Import Fee includes all taxes, duties, and related administrative expenses to send the goods to your "ship to" location

By selecting the "Import Fee" shipping methods, the total billed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery. Should you need to return an item, please visit a retail location or return to the address below to have your duty fees refunded.

Free People will charge a fee equivalent to the duties, tax, and other applicable cross border fees at the time of order. Once you have paid for your order, your items will be delivered to you without interruption.

By Selecting Duty paid on delivery shipping methods, customers are responsible for paying all duties, taxes and other fees assessed by the Canadian government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. Duty Fees will not be refunded on returns for this shipping method. For additional information, please visit the Canada Border Services Agency.

By ordering goods from Free People, I hereby authorize Asendia chosen by Free People to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to Free People, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Free People. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Free People can be reimbursed.

All orders are subjected to Provincial Sales Tax (PST), which will be included in the Import Fee when you select your shipping address. The total displayed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery.

*For orders shipping to Canada, title to the items in your order is transferred from Free People to you when your credit card is charged and your items are transferred to a common carrier for shipment. The transfer of risk of loss from Free People to you and legal delivery with respect to the items in your order occurs upon the transfer of your items to a common carrier for shipment to you. This transfer of title does not affect our returns policy, available here *.

Items purchased on Freepeople.com can be returned to a Canadian Store location. You may also send items back to us at the address below using any trackable shipping method. Once we receive your package, we will process your return. Please be sure that your package is insured and prepaid. We cannot accept COD returns. Duty Fees will only be refunded for Prepaid shipping methods.

Free People Direct: Returns 766 Brackbill Road Gap, PA 17527 USA Your refund will be credited back in US Dollars at the current exchange rate

We offer several options for orders shipping to Australia. Duties and taxes assessed by customs are the responsibility of the customer.

  • Standard over $100 USD - FREE!
  • Standard under $100 USD: $10 USD. Arrives in 9-11 business days. Duties and taxes assessed by customs are the responsibility of the customer.
  • Express Shipping: $20 USD. Arrives in 4-6 business days. Duties and taxes assessed by customs are the responsibility of the customer.

    All Freepeople.com prices are quoted in US dollars, and your credit card company will calculate the exchange automatically. Some items are not available for export, including all large furniture items and Vintage items.

    Customers are responsible for paying all duties, taxes and other fees assessed by the Australian government. Duties on goods can widely vary, depending on the product and the country/region it was manufactured in. As of July 1, 2018, we are required to collect 10% Australian GST on all orders valued at A$1,000 or less imported into Australia. Other charges and duties may also apply, depending on the item. For additional information, please visit the Australia Customs and Border Protection Services.

    Print a Pre-Paid Return Label ($5.95 USD)

    To return items, click the link above to print a pre-paid return label. Your refund will be credited back in US Dollars at the current exchange rate. The cost of return shipping will be deducted from your refund – $5.95 USD per package. Once your package is received, we will promptly process your refund.

    Exchanges: We apologize, but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.

    If you wish to use your own return shipping method, you may ship items to the address below using any prepaid and trackable return method. We cannot accept COD returns.

    Free People
    17 Capital Court
    Braeside, VIC 3195

You may ship orders to France via standard or express methods. All duties will be prepaid.

For more information on shipping & returns for France please visit our French website.

Mail items back to us at the address below using any trackable shipping method. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. Please allow up to 10 business days for your return to be processed once received. Your refund will be credited back in US Dollars at the current exchange rate.

Free People Direct: Returns 766 Brackbill Road Gap, PA 17527 USA

We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.

North America
United States / Canada / Mexico

Africa, Middle East, & India
Azerbaijan / Bahrain / Botswana / Egypt / Equatorial Guinea / India / Israel / Jordan / Kuwait / Lebanon / Oman / Qatar / Reunion / Saudi Arabia / Seychelles / South Africa / St. Helena / United Arab Emirates

Asia Pacific
Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong, SAR of China / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of China - Taiwan / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam

Europe
Albania / Andorra / Austria / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faero Islands / Finland / France / Germany / Gibralter / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Malta / Moldova / Monaco / Montenegro / Norway / Poland / Portugal / Romania / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine

Latin America & The Caribbean
Anguilla / Antigua and Barbuda / Argentina / Aruba / Bahamas / Barbados / Belize / Bermuda / Bolivia / Brazil / Cayman Islands / Chile / Colombia / Costa Rica / Dominica / Dominican Republic / Ecuador / El Salvador / Falkland Islands / French Guyana / Grenada / Guadalupe / Guatemala / Guyana / Hondoras / Jamaica / Martinique / Mexico / Montserrat / Netherlands Antilles / Nicaragua / Panama / Paraguay / Peru / Saint Kitts and Nevis / Saint Lucia / Saint Vincent and the Grenadines / Suriname / Trinidad and Tobago / Turks and Caicos Islands / Uruguay / Venezuela / Virgin Islands (British)

UK and NL Site
If you'd like to ship to the UK or NL, please visit us here!