Ordering & Payment

• Payment
• Taxes
• Mail Order
• Ordering
• Change / Cancel My Order
• Backorder
• Gift Wrap Options
• Price Adjustment Policy

Payment

We accept: Visa, MasterCard, American Express, Discover, PayPal, Free People Gift Cards and Store Merchandise Credit Cards.

Taxes

We are required to collect local sales tax in states where Free People has a physical presence. We collect tax for deliveries to the following states AL, AZ, CA, CO, CT, GA, IL, MD, MA, MI, NV, NJ, NY, OR, PA, SC, TN, TX, VA & WA.

Mail Order

To download a printable PDF version of our mail order form, please click here. If you do not have Adobe Acrobat Reader, click here to download it. To place a mail order, send your order form with check or money order to:

Free People
30 Industrial Park Blvd
Trenton, SC 29847
Attn: Order Processing

Ordering

After you click "Submit Order" an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.

Change / Cancel My Order

Please call us at (800) 309-1500 immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

Backorder

We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and then we'll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and during checkout. We will contact you via email if the date changes. Backordered items cannot be expedited and will ship via standard shipping when they arrive. We will contact you via email if the item's due date changes.

Gift Wrap Options

Let us take care of the wrapping! For a $4 charge, your item will be wrapped in hot pink tissue and placed in our muslin gift bag. Our cream colored bag is printed with a pink and teal boho design and has colorful yarn drawstring ties. Best of all, the bag can be used over and over again!

We also offer a "Self Wrap" option. For a $3 charge, we will send you all of the fixings above for you to wrap the item yourself. (Kit includes 1 gift bag, tissue paper and stickers.)

To have an item Gift Packaged, check the "Gift Services" option during checkout. (Some larger items cannot be gift wrapped.) Click here to view gift packaging.

Price Adjustment Policy

Should an item from the website or catalogue be marked down please contact us within 14 days from the date of shipment, we will honor a one time price adjustment. Credits will be applied back to the original form of payment. If you paid with a gift card, a new card will be issued for the amount of the credit. Please contact us to request a price adjustment.

We are unable to process price adjustments for merchandise purchased at our Free People boutiques. Please contact the store directly for assistance.

Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.