Ordering & Payment

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Ordering Back to Top

After you click "Submit Order" an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.

Payment Back to Top

We accept: Visa, MasterCard, American Express, Discover, PayPal, Free People Gift Cards and Store Merchandise Credit Cards.

Taxes Back to Top

We are required to collect local sales tax in states where Free People has a physical presence. A physical presence can be a store, warehouse or contact center. Please visit the Store Locations page for a complete list of applicable states. In addition to our stores, we also have facilities in South Carolina and Nevada.

Kentucky Sales Tax

See important Kentucky sales and use tax information regarding tax you may owe directly to the Commonwealth of Kentucky. Click here for more information...

Oklahoma Sales Tax

We are not obligated to, and do not, collect Oklahoma sales tax. Your purchase is subject to Oklahoma sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The State of Oklahoma requires that the taxpayer file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed and pay tax on those purchases. Retailers that do not collect Oklahoma sales tax are obligated to provide purchasers an end-of-year summary of purchases in order to assist purchasers in filing their tax report. Details of how to file this return may be found at the Oklahoma Tax Commission's website http://www.tax.ok.gov. Retailers that do not collect Oklahoma sales tax are required by law to provide the Oklahoma Department of Revenue with a report of the total amount of all of your purchases at the end of the year above certain thresholds set by the Oklahoma Department of Revenue.

Change / Cancel My Order Back to Top

Please call us at (800) 309-1500 immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

Backorder Back to Top

We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and then we'll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and during checkout. We will contact you via email if the date changes. Backordered items cannot be expedited and will ship via standard shipping when they arrive. We will contact you via email if the item's due date changes.

Gift Wrap Options Back to Top

Let us take care of the wrapping! For a $4 charge, your item will be wrapped in hot pink tissue and placed in our muslin gift bag. Our cream colored bag is printed with a pink and teal boho design and has colorful yarn drawstring ties. Best of all, the bag can be used over and over again!

We also offer a "Self Wrap" option. For a $3 charge, we will send you all of the fixings above for you to wrap the item yourself. (Kit includes 1 gift bag and tissue paper for wrapping.)

To have an item Gift Packaged, check the "Gift Services" option during checkout. Some larger items cannot be gift wrapped.

Click here to view gift packaging.

Price Adjustment PolicyBack to Top

Should an item from the website or catalog be marked down please contact us within 14 days from the date of shipment, we will honor a one time price adjustment. Credits will be applied back to the original form of payment. If you paid with a gift card, a new card will be issued for the amount of the credit. Please contact us to request a price adjustment.

We are unable to process price adjustments for merchandise purchased at our Free People boutiques. Please contact the store directly for assistance.

Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.

California Proposition 65Back to Top

Some of our products such as phone accessories, electrical cords, upholstered furniture, tableware, tabletop, holiday/party decor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing, cosmetics and accessories may be made of materials containing chemicals identified on the California Prop 65 list of chemicals. In accordance with Proposition 65, we issue the following warning to our California customers “Warning: These products contain one or more chemical known to the state of California to cause cancer and birth defects or other reproductive harm."

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