Some select items are Mail Return Only and cannot be returned to our stores. These items, primarily shoes, jewelry, swimwear, and home decor, are generally not carried by our stores and therefore stores cannot accept them for return or exchange. Mail Return Only status is indicated online in the product detail page, in your shopping cart and on the packing list that is enclosed with your order. To return these items to our warehouse, please follow the return instructions listed on your order collate. Please email us at firstname.lastname@example.org or call us at 800-309-1500 with any questions.