Purchases made from 11/1/2014 through 12/24/2014 may be returned for credit towards the original form of payment through 1/31/2015. Items must be returned in original condition with attached price tickets and must be accompanied by the original store sales receipt or packing list with the order number. All other conditions of our Return Policy apply.
Gift Returns - The order number from the packing list is required to process gift returns for purchases made on freepeople.com. Please contact us for this information if you don’t have it, give us a call at 800-309-1500. To read more about gift returns, please see the Gift Returns section below.
Changed your mind? We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return or exchange. For returns received within 30 days of delivery, we’ll credit your original form of payment. If received after 30 days, a Free People gift card will be issued.
We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. Items from our Vintage Loves line cannot be returned. Please make your selections with care and carefully review all product information and sizing before making a purchase. Need help or have questions? Please contact us.
If located within the United States, your packing list will include a pre-paid, pre-addressed return SmartLabel®. No postage is required. Please note: -$5.95 per returned package will be deducted from your return credit when using the SmartLabel®. SmartLabel® can’t be used outside of the US or on oversized items. To use, affix the SmartLabel® to the package. Drop it in the mail, give it to your postal carrier, or take it to any authorized USPS facility. You can also use your own shipping method to send items back to us at our warehouse address using any trackable/insured shipping method. Visit our Returns and Exchanges page for full details.
Located outside of the United States? Items can be sent back to us at our warehouse address using any trackable shipping method. Please be sure that your package is insured and prepaid. Visit our International Returns page for full details.
Even Exchanges:If you need the same item in a different size or color, we’ll waive the pre-paid return SmartLabel® fee and the new shipping cost for domestic orders only. We apologize but we’re unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.
Uneven Exchanges:: If you’d like to exchange your merchandise for a different item, the return pre-paid SmartLabel® fee and new shipping fees will apply. We’re unable to process exchanges for orders shipping internationally.
Please note: If your requested exchange item is no longer available at the time of processing, we’ll process a return instead. If this should happen, you’ll receive a return email to notify you.
If you received a gift from our catalog or website, you may return it to our warehouse using the SmartLabel® or your own return shipping method. Follow the directions for gift returns on the back of the packing list. Once the return is received, a gift card will be issued for the amount of the return and mailed to the original shipping address.
The original order number is required to process your gift return. Please contact us for this information if you don’t have it or give us a call at 800-309-1500. To help us locate the gift order, we’ll need the information below for the person who purchased the gift. We’ll provide you with a gift return form to enclose with your package.
Please note: We’re unable to process returns at our warehouse for items purchased at a Free People store.