How To Start Your Return or Exchange (US only)
Print a pre-paid return SmartLabel® to receive a faster refund!
Locate Your Order
Select Your Items
Get Your Return Label
Drop Off Your Return
Receive Your Refund!
US Customers - Ordered the wrong size or color? Visit our online returns portal for free even exchanges!
The item(s) you are exchanging must be received at our warehouse within 14 days of your exchange or your exchange order will be cancelled. Once our warehouse has received and processed your original order, your exchange order will begin processing. If any items are no longer in stock due to inventory changes, we will refund your original form of payment. If the exchange was submitted after 30 days from delivery of the original item, an e-gift card will be issued.
Unfortunately, we do not offer exchanges at this time for international orders. If located outside of the United States, please visit our international page for information on how to complete a return.
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.
You can send items back to us at the address below using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns.
Free People Direct |
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766 Brackbill Rd |
Gap, PA 17527 |
Attn: Returns Department |
For full details by country/region, visit our international page.
Please allow approximately 1-2 weeks for return processing. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Free People stores will gladly accept returns of items purchased on freepeople.com and items purchased from our Free People stores. Items must be in original condition and must not to be worn, used, altered or washed.
Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look for the lipstick icon indicating the location is a Beauty and Wellness store.
Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.
Your original form of payment will be refunded for items returned to a Free People store within 30 days of purchase. If returned after 30 days, a Free People merchandise credit card will be issued.
Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit card.
Items with a receipt purchased in a FP Movement store, can be returned within 30 days of purchase for original form of payment and after 30 days for a merchandise credit.
Items must be unworn with the FP Movement store price ticket attached. Returns with a gift receipt can be exchanged or refunded for a merchandise credit.
A one-time price adjustment will be granted with a receipt within 14 days of purchase.
We can only accept returns of unopened and unused Beauty & Wellness product.
You can send items back to us at the address below using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.
Free People Direct |
---|
766 Brackbill Rd |
Gap, PA 17527 |
Attn: Returns Department |
If you received a gift from freepeople.com, click Start A Return (US) to print a pre-paid SmartLabel®. Select GIFT when processing your return in order to receive an e-gift card for your refund.
The original order number and Billing Zip code is required to process your gift return. If you don’t have this information, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name for the person who purchased the gift and their email address (preferred).
We are unable to process returns at our warehouse for items purchased at a Free People store.
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment or in-store purchase.
For online or phone orders, please call (800) 309-1500 or Contact us to request a price adjustment. We do not offer price adjustments on shipping charges.
For store purchases, please stop by your local store with your sales receipt. Visit our store locator to find the location nearest you.
We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment. If you paid with a gift card or e-gift card, a new gift card or e-gift card will be issued for the amount of the credit.
Please note: We’re unable to process price adjustments for merchandise purchased at our independent boutiques and department stores.
We will match freepeople.com prices at any Free People store.