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Holiday FAQs

Holiday Return Information

Purchases made from 11/01/2016 through 12/24/2016 on freepeople.com and in Free People stores may be returned for credit towards the original form of payment through 1/31/2017. Items must be returned in original condition with attached price tickets and must be accompanied by the packing list or original sales receipt. All other conditions of our Return Policy apply.

Gift Returns - The original order number from the packing list or Order Confirmation email is required to process gift returns for purchases made on freepeople.com. Please include this with your gift. See more details below.

Gift Returns

If you received a gift from freepeople.com, click Order Status and enter the information to print a pre-paid return label or use your own return shipping method. Once the return is received, an e-gift card will be issued for the amount of the return to the email address provided. The original order number and Billing Zip code is required to process your gift return. If you don’t have this information, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name for the person who purchased the gift and their email address (preferred). We are unable to process returns at our warehouse for items purchased at a Free People store.