Please review all information carefully before placing your order, especially your shipping address information.
We are not able to make changes or cancellations after your order has been placed. If a mistake was made, please call us at (800) 309-1500 immediately after placing your order and we will do our best to try to assist you.
When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank. We only take orders for items that we have stock of, however items may be cancelled after the order is placed for various reasons.
We are not able to make changes or cancellations after your order has been placed. Please call us at (800) 309-1500 immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.
When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank.
Accepted Pay Methods
We accept orders with Mastercard, Visa, American Express, Maestro, PayPal, Visa Electron, Solo, Free People Gift Cards issued in Pounds.
Issues with Pay Methods
If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.
We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item's replenishment date changes or the item cannot be fulfilled for any reason. Backordered items cannot be expedited and will ship with Standard Shipping once they arrive at our warehouse. You'll receive a Shipping Confirmation email with tracking as soon as it's on the way.
Should an item from the website or catalog be marked down, please contact us within 14 days from the date of shipment. We will honor a one time price adjustment. Credits will be applied to the original form of payment and will be reflected in 2-4 business days. If you paid with a gift card, a new gift card will be issued for the amount of the credit. Please contact us to request a price adjustment.
We are unable to process price adjustments for merchandise purchased at our Free People store locations or independent boutiques and department stores. Please contact the store directly for assistance.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.
We are required to collect local sales tax in states where Free People has a physical presence. A physical presence can be a store, a warehouse or customer service center. Please visit the Store Locations page for a complete list of applicable states. In addition to our stores, we also have facilities in Pennsylvania and Nevada. Free People is also required to collect sales tax in South Dakota and and Australia (as of July 1st 2018).
See important Kentucky sales and use tax information regarding tax you may owe directly to the Commonwealth of Kentucky. Click here for more information.
We are not obligated to, and do not, collect Oklahoma sales tax. Your purchase is subject to Oklahoma sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The State of Oklahoma requires that the taxpayer file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed and pay tax on those purchases. Retailers that do not collect Oklahoma sales tax are obligated to provide purchasers an end-of-year summary of purchases in order to assist purchasers in filing their tax report. Details of how to file this return may be found at the Oklahoma Tax Commission's website http://www.tax.ok.gov/tax/. Retailers that do not collect Oklahoma sales tax are required by law to provide the Oklahoma Department of Revenue with a report of the total amount of all of your purchases at the end of the year above certain thresholds set by the Oklahoma Department of Revenue.
Some products such as phone accessories, electrical cords, upholstered items, sunglasses, and vegan/faux leather will expose you to substances identified within the California Prop 65 list of chemicals. Exposure to these chemicals like lead/and or other substances are known in the State of California to cause cancer, birth defects, and other reproductive harm.