Returns and Exchanges

How To Start Your Return (US Customers)

Print a pre-paid return SmartLabel® to receive a faster refund!

  1. Locate Your Order – Click on Order Status or click on My Account and select Order History.

  2. Select Your Items – Locate the items you wish to return. If the item was a gift, check the Gift box to receive an eGift card for the refund.

  3. Print Your Return Label - Print your label, pack up your items, and drop them in the mail. We’ll send you an email with your return tracking number.

A fee of $5.95 will be deducted per return. Drop off your return at any USPS facility, with your postal carrier, or schedule a pickup at

Once your return has been processed, we’ll send you a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.

SmartLabel® can be used for all US addresses including APO/FPO addresses and US Territories. Please contact Customer Service if returning oversized and hazerdous items. If located outside of the United States, please visit our international page.