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Returns and Exchanges

Get your refund faster with easy online returns! - United States

Print a pre-paid return SmartLabel® online for a faster refund and track your return back to us! A $5.95 credit will be deducted per returned package.

Click on Order Status to locate your order or sign into your account to start.

Once the return SmartLabel® is printed, we’ll send an email with your return tracking information. You can also reprint the label from the email. Make sure to check your junk and spam folders!

Once your return has been processed, we’ll send a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.

SmartLabel® can be used for all US addresses including APO/FPO addresses and US Territories. SmartLabel® can’t be used outside of the US or on oversized items. If located outside of the United States, please visit our international page.

Freepeople.com Return Policy - United States

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where purchased. Please contact the individual boutique or store for their return policy.

For returns received within 30 days of delivery, we’ll credit your original form of payment. If received after 30 days, a Free People gift card will be issued.

If returning swim & intimates, vintage items, beauty products, or furniture pieces, please see our policies below.

Please note: If you paid with a gift card or e-gift card, a new gift card or e-gift card in the amount of the credit will be issued and mailed/emailed to you accordingly. Gift cards cannot be returned or exchanged.

Not In The United States?

If you’re returning from outside of the United States, please visit our international page for return instructions and exchange information.

When Will I Be Refunded?

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

Returns Using Your Own Shipping Method

You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.

Free People Direct
766 Brackbill Rd
Gap, PA 17527
Attn: Returns Department

Gift Returns

If you received a gift from freepeople.com, click Order Status to print a pre-paid SmartLabel®. Select GIFT when processing your return in order to receive an e-Gift Card for your refund.

The original order number and Billing Zip code is required to process your gift return. If you don’t have this information, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name for the person who purchased the gift and their email address (preferred).

We are unable to process returns at our warehouse for items purchased at a Free People store.

Store Return Policy

Free People stores will gladly accept returns of items purchased from freepeople.com or from a Free People store. Items must be in original condition and must not to be worn, used, altered or washed. Store locations do not accept returns for Beauty products.

Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.

Your original form of payment will be refunded for items returned to a Free People store within 30 days of purchase. If returned after 30 days, a Free People merchandise credit card will be issued. Merchandise credit will also be issued for returns of beauty and personal care items accompanied by a store receipt within 30 days of purchase.

Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit card.

Please note: Free People merchandise purchased at independent boutiques and department stores must be returned to the location where purchased. Please contact the individual boutique or store for their return policy.

Store Return Policy - Beauty Items

Store locations do not accept returns for Beauty products purchased on freepeople.com. All beauty products purchased on freepeople.com must be returned unopened, unused, and in original condition and packaging to our Returns warehouse.

Freepeople.com Exchange Policy

Exchanges are availble for cusotmers in the US. Call us at 800-309-1500 to place your exchange today. If you are located outside of the United States, please visit our international page for information on returns.

Even Exchanges: Ordered the wrong size or color? No worries! If you need the same item in a different size or color, we’ll waive the return SmartLabel® fee and the new shipping cost for domestic orders.

Uneven Exchanges: If you’d like to exchange your merchandise for a different item, the return pre-paid SmartLabel® fee and new shipping fees will apply.

Please note: If you requested an item for exchange that we no longer have available, we’ll process a return instead. If this should happen, you’ll receive a Return email to notify you.

Price Adjustments

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment or in-store purchase.

For online or phone orders, please call (800) 309-1500 Contact us to request a price adjustment. We do not offer price adjustments on shipping charges.

For store purchases, please stop by your local store with your sales receipt. Visit our store locator to find the location nearest you.

We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment. If you paid with a gift card or e-gift card, a new gift card or e-gift card will be issued for the amount of the credit.

Please note: We’re unable to process price adjustments for merchandise purchased at our independent boutiques and department stores.

Freepeople.com Swim & Intimates Returns

We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.

Freepeople.com Vintage Loves & Vintage Revival Returns

Items from our Vintage Loves line cannot be returned. Please make your selections with care and carefully review all product information and sizing before making a purchase. Need help or have questions? Please contact us.

Freepeople.com Beauty Returns

We’re unable to process returns for opened and used beauty products. All beauty products purchased on freepeople.com must be returned unopened, unused, and in original condition and packaging to our Returns warehouse. Store locations do not accept returns for Beauty products purchased on freepeople.com.

Freepeople.com Furniture Returns

Furniture may be returned for a refund or exchange within 30 days of delivery. Items must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. If after 30 days, we’ll replace or refund your purchase for manufacturer defects only.

Please call us at 800-309-1500 to let us know about your return.