How To Start Your Return or Exchange (US only)
Print a pre-paid return SmartLabel® to receive a faster refund!
Locate Your Order
Click on Start A Return (US) or click on My Account and select Order History. From the Order Details page, click START A RETURN OR EXCHANGE.
Select Your Items
Locate the items you wish to return or exchange. If the item was a gift, check the Gift box to receive an e-gift card for the refund.
Get Your Return Label
Print your label and pack up your items. We’ll send you an email with your return tracking number.
Drop Off Your Return
Take your return to any UPS facility or schedule a pickup at www.ups.com.
Receive Your Refund!
Once your return has been processed, we’ll send you a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.
Please contact Customer Service if returning hazardous items. If located outside of the United States, please visit our international page.
US Customers - Ordered the wrong size or color? Visit our online returns portal for free even exchanges!The item(s) you are exchanging must be received at our warehouse within 14 days of your exchange or your exchange order will be cancelled. Once our warehouse has received and processed your original order, your exchange order will begin processing. If any items are no longer in stock due to inventory changes, we will refund your original form of payment. If the exchange was submitted after 30 days from delivery of the original item, an e-gift card will be issued.Unfortunately, we do not offer exchanges at this time for international orders. If located outside of the United States, please visit our international page for information on how to complete a return.
All sale items ending in $.95 that are purchased at an additional sale-on-sale discount and marked "Final Sale," cannot be returned or exchanged.
Select intimates and beauty & wellness styles marked "Final Sale," cannot be returned or exchanged.
Nuuly Resale items sold through FreePeople.com are final sale and cannot be returned or exchanged.
Select intimates and beauty & wellness styles marked "Final Sale," cannot be returned or exchanged.
Nuuly Resale items sold through FreePeople.com are final sale and cannot be returned or exchanged.
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.You can send items back to us at the address below using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns.
For full details by country/region, visit our international page.
| Free People Returns |
|---|
| 10901 State Ave |
| Kansas City, KS 66109 |
| Attn: Returns Department |
Please allow approximately 1-2 weeks for return processing. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Free People stores will gladly accept returns of items purchased on freepeople.com and items purchased from our Free People stores. Items must be in original condition and must not to be worn, used, altered or washed.
Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look for the lipstick icon indicating the location is a Beauty and Wellness store.
Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.
Your original form of payment will be refunded for items returned to a Free People store within 30 days of purchase. If returned after 30 days, a Free People merchandise credit card will be issued.
Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit card.
Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look for the lipstick icon indicating the location is a Beauty and Wellness store.
Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.
Your original form of payment will be refunded for items returned to a Free People store within 30 days of purchase. If returned after 30 days, a Free People merchandise credit card will be issued.
Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit card.
Items with a receipt purchased in a FP Movement store, can be returned within 30 days of purchase for original form of payment and after 30 days for a merchandise credit.Items must be unworn with the FP Movement store price ticket attached.
Returns with a gift receipt can be exchanged or refunded for a merchandise credit.A one-time price adjustment will be granted with a receipt within 14 days of purchase.We can only accept returns of unopened and unused Beauty & Wellness product.
You can send items back to us at the address below using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.
| Free People Returns |
|---|
| 10901 State Ave |
| Kansas City, KS 66109 |
| Attn: Returns Department |
If you received a gift from freepeople.com, click Start A Return (US) to print a pre-paid SmartLabel®. Select GIFT when processing your return in order to receive an e-gift card for your refund.
The original order number and Billing Zip code is required to process your gift return. If you don’t have this information, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name for the person who purchased the gift and their email address (preferred).
For store purchases, returns with a gift receipt can be exchanged or refunded in store for the value indicated on the gift receipt and refunds will be made in the form of a merchandise credit. We are unable to process returns at our warehouse for items purchased at a Free People store.
The original order number and Billing Zip code is required to process your gift return. If you don’t have this information, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name for the person who purchased the gift and their email address (preferred).
For store purchases, returns with a gift receipt can be exchanged or refunded in store for the value indicated on the gift receipt and refunds will be made in the form of a merchandise credit. We are unable to process returns at our warehouse for items purchased at a Free People store.
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment or in-store purchase.
For online or phone orders, please call (800) 309-1500 or Contact us to request a price adjustment. We do not offer price adjustments on shipping charges.
For store purchases, please stop by your local store with your sales receipt. Visit our store locator to find the location nearest you.
We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment. If you paid with a gift card or e-gift card, a new gift card or e-gift card will be issued for the amount of the credit.
Please note: We’re unable to process price adjustments for merchandise purchased at our independent boutiques and department stores.
We will match freepeople.com prices at any Free People store.
For online or phone orders, please call (800) 309-1500 or Contact us to request a price adjustment. We do not offer price adjustments on shipping charges.
For store purchases, please stop by your local store with your sales receipt. Visit our store locator to find the location nearest you.
We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment. If you paid with a gift card or e-gift card, a new gift card or e-gift card will be issued for the amount of the credit.
Please note: We’re unable to process price adjustments for merchandise purchased at our independent boutiques and department stores.
We will match freepeople.com prices at any Free People store.
To report a missing package, missing item, damaged item, or incorrect item from a FreePeople.com order, click here, select the appropriate order, and then click on “Report Your Package.” Follow the prompts to submit your claim.
Claims must be submitted within 30 days of the shipment date. Once submitted, claims are typically reviewed within 72 business hours. You’ll receive an email with the outcome and any next steps. If a quality assurance review or additional information is needed, processing may take longer, and our team will contact you by email.
If you are requesting a replacement of the claim item(s), an exchange order will be processed, and an order confirmation email will be sent. Please note your exchange order will not ship until the claim has been approved by the team. If the item is on backorder, it will ship once it is back in stock.
If applicable, you may be asked to return the item you received, a prepaid label will be provided via email. Please note, if the returned item(s) are not received and processed by our returns team, a refund reversal will be processed, or the exchange order will be cancelled. Please be sure to return the claim item as soon as possible, to avoid any delays.
For items purchased at a Free People or FP Movement store, please contact the store where the purchase was made. If the item was purchased from another retailer, such as an independent boutique or department store, please reach out to that retailer directly.
For FP Mart and Nuuly Resale purchases, all inquiries must be submitted through your order’s messaging center. These items are sold and fulfilled by independent selling partners, not Free People, and are subject to each seller’s individual return policy. Seller return policies can be found under the “Shipping, Returns, and Contact Details” section on the product page.
Claims must be submitted within 30 days of the shipment date. Once submitted, claims are typically reviewed within 72 business hours. You’ll receive an email with the outcome and any next steps. If a quality assurance review or additional information is needed, processing may take longer, and our team will contact you by email.
If you are requesting a replacement of the claim item(s), an exchange order will be processed, and an order confirmation email will be sent. Please note your exchange order will not ship until the claim has been approved by the team. If the item is on backorder, it will ship once it is back in stock.
If applicable, you may be asked to return the item you received, a prepaid label will be provided via email. Please note, if the returned item(s) are not received and processed by our returns team, a refund reversal will be processed, or the exchange order will be cancelled. Please be sure to return the claim item as soon as possible, to avoid any delays.
For items purchased at a Free People or FP Movement store, please contact the store where the purchase was made. If the item was purchased from another retailer, such as an independent boutique or department store, please reach out to that retailer directly.
For FP Mart and Nuuly Resale purchases, all inquiries must be submitted through your order’s messaging center. These items are sold and fulfilled by independent selling partners, not Free People, and are subject to each seller’s individual return policy. Seller return policies can be found under the “Shipping, Returns, and Contact Details” section on the product page.