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Returns and Exchanges

USA Faster Refunds with Online Returns!

Print a pre-paid return SmartLabel® to receive a faster refund! You'll also receive a return tracking number so you can track your returns progress! Sign into your account and go to Order History > View Details to get started. If you checked out asa Guest, click on Order Status located in the footer of our website. A fee of $5.95 will be deducted per return.

How to Use the Online Returns Portal After locating your order, select the item and reason for return. If the item was a gift, check the box and enter the email address you wish to receive the eGift Card credit to. Your estimated refund will appear. Print your label and pack up your items. We’ll also send you an email with your return tracking number. Make sure to check your junk and spam folders if you can't locate the email.

Hand the return to your postal carrier, schedule a pickup at www.usps.com, or take to any authorized USPS facility. Once your return has been processed, we’ll send you a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.

SmartLabel® can be used for all US addresses including APO/FPO addresses and US Territories. SmartLabel® can’t be used outside of the US or on oversized items. If located outside of the United States, please visit our international page.