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Returns and Exchanges

Free Denim Returns (US Customers)

Try our denim! Order any full-price jeans September 19th through 23rd and return the style(s) any time for free. If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it's received after 30 days, a Free People eGift Card will be issued. US only.

How To Start Your Return (US Customers)

Print a pre-paid return SmartLabel® to receive a faster refund!

  1. Locate Your Order – Click on Order Status or click on My Account and select Order History.

  2. Select Your Items – Locate the items you wish to return. If the item was a gift, check the Gift box to receive an eGift card for the refund.

  3. Print Your Return Label - Print your label, pack up your items, and drop them in the mail. We’ll send you an email with your return tracking number.

A fee of $5.95 will be deducted per return. Drop off your return at any USPS facility, with your postal carrier, or schedule a pickup at

Once your return has been processed, we’ll send you a Return Notification email. Please allow 1-3 business days for refunds to be received to your original form of payment once processed.

SmartLabel® can be used for all US addresses including APO/FPO addresses and US Territories. Please contact Customer Service if returning oversized and hazerdous items. If located outside of the United States, please visit our international page.

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