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Christmas FAQs

Christmas Return Information

Purchases made from 11/01/2016 through 12/24/2016 on freepeople.com and in Free People stores may be returned for credit towards the original form of payment through 1/31/2017.  Items must be returned in original condition with attached price tickets and must be accompanied by the dispatch note. All other conditions of our Return Policy apply. Gift Returns - The original order number from the packing list or Order Confirmation email is required to process gift returns for purchases made on freepeople.com/uk. Please include this with your gift.

Gift Returns

The original order number from the packing list or Order Confirmation email is required to process your gift return. Please contact us for this information if you don’t have it or give us a call at 0800 012 1400. To help us locate the gift order, we’ll need the information below for the person who purchased the gift. We’ll provide you with a gift return form to enclose with your package.

• Full name • Address • Email address, if possible, is best

Please note: We’re unable to process returns at our warehouse for items purchased at a Free People store or boutique.

If you received a gift from our website, you may return it to our warehouse using the Free Returns Portal or use your own return shipping method. Check the GIFT RETURN box on the back of the packing list if included. Once the return is received, a gift card will be issued for the amount of the return and mailed to the original shipping address.