Pay by Bank

Trustly is a digital payment method that allows you to pay online securely using existing funds from any one of your online bank accounts. You do not need your bank card, nor do you need to download any other app or pre-register to pay with Trustly.

Trustly can only be used on purchases made on the Free People website and app. Trustly cannot be used as a form of payment for purchases in any of our Free People store locations.

Trustly uses the highest encryption standard available, in addition to the banks' security system.

Trustly never stores any information that can be used to access your bank account. We allow you to save the account number and present it to you for an even faster experience. No one will be able to make a payment without proving they own the account (e.g. fingerprint or facial recognition) and you can remove your saved account any time. Read more on our data privacy policy.

Yes, Trustly is a licensed payment institution in all its existing markets. Since Trustly was founded in Sweden, Trustly is authorized and supervised by the Swedish Financial Supervisory Authority. Trustly also holds a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC).

An online bank account, your own biometrics (fingerprint/facial recognition) and a device. You simply confirm your payment with a fingerprint or face ID – this is faster and safer than cards.

Simple : aucune inscription, aucun téléchargement d'application et aucuns frais.
Instantané : les remboursements sont envoyés instantanément sur votre compte (les fonds sont reçus en moins de 5 minutes).
Sécurisé : sécurité de niveau bancaire et authentification à deux facteurs.
Facile : confirmez votre paiement à l'aide d'une empreinte digitale ou de la reconnaissance faciale.

You don’t need to fill in lengthy card numbers and won’t make any input errors. Cards can be stolen or cloned – this is impossible with Trustly. Also, refunds will settle instantly back into your account with Trustly - not five to ten days as with card payments.

Finally, your payment is more likely to go through using Trustly’s Pay by Bank product vs Cards.

Trustly does not impose any payment limits, however your bank might. Bank limits differ from bank to bank, but generally start around £10,000/€10,000.

Trustly orders are delivered within our standard delivery timeframes like any order from Free People.

Visit our Shipping page for more information.

Trustly returns follow our standard return process. Please note, refunds for Trustly will be made instantly directly to the bank account you used for the purchase.

Yes, Trustly is always free to use and there are no hidden fees or charges. If you see Trustly on your bank statement, it is just because they have processed the payment for a purchase which you made online.