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Ordering and Payment

What to Know Before You Order

Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes or cancellations after your order has been placed. If a mistake was made, please call us at 0800 012 1400 immediately after placing your order and we will do our best to try to assist you.

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank. We only take orders for items that we have stock of, however items may be cancelled after the order is placed for various reasons.