Upon placing your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available. Once your order has shipped, your form of payment will then be charged. If your order is cancelled for any reason, the authorization will be removed automatically in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank.
On the Review page during checkout, select the "Place Order" button to complete your purchase. Please review all shipping information carefully. Upon placing your order, a confirmation page will display your order number. A Free People Order Confirmation with your order details will be sent to you by e-mail. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.
Please call us at +44 (0) 0203 219 8999 or 0800 012 1400 immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologise for any inconvenience and will do our best to assist you.
We accept cancelled orders under the Distance Selling Regulations.
Under the UK Distance Selling Regulations you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund. You will need to return the entire order if you have already received it. Items must be in their original condition and in their original packaging. Items must not to be worn, altered or washed and will be inspected on their return.
We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item's replenishment date changes. Backordered items cannot be expedited and will ship with standard shipping once they arrive at our warehouse.
Should an item from the website or catalogue be marked down, please contact us within 14 days from the date of dispatch, we will honour a one time price adjustment. Credits will be applied to the original form of payment and will be reflected in 2-4 business days. If you paid with a e-gift card, a new e-gift card will be issued for the amount of the credit. Please contact us to request a price adjustment.
We are unable to process price adjustments for merchandise purchased at our Free People store locations or independent boutiques and department stores. Please contact the store directly for assistance.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.