We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com/uk for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy.
Christmas Return Policy
Purchases made from 1/11/2018 through 24/12/2018 on freepeople.com/uk and in Free People UK stores may be returned for credit towards the original form of payment through 31/1/201. Items must be returned in original condition with attached price tickets and must be accompanied by the packing list or original sales receipt. All other conditions of our Return Policy apply.
Gift Returns - The original order number from the packing list or Order Confirmation email is required to process gift returns. Please include this with your gift.
Non-Christmas Return Policy
Purchases made prior to 1/11/2018: If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it's received after 30 days, a Free People eGift Card will be issued. If you paid with an eGift card, a new eGift card in the amount of the credit will be issued and emailed to you accordingly. Please note: eGift cannot be returned or exchanged.
If returning beauty & wellness or swim & intimates items, please see our policies below.
Use our Free Returns Portal to print a free return label. Enter the order number and email address that was used to place the order and select a reason for return. Make sure to include information inside your return that notes it is a GIFT and include the email address the eGift Card should be sent to. Once the return is received, an eGift Card will be issued.
Beauty and Wellness
We’re unable to process returns for opened and used Beauty and Wellness products. All Beauty and Wellness products purchased on freepeople.com/uk must be returned unopened, unused, and in original condition and packaging to our Returns warehouse.
Swim and Intimates
We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.
We offer two ways to return your Free People items! You can use our free returns portal or your own delivery method. Please note that if you use your own method you are responsible for all delivery costs.
Enter you order number and e-mail address to select the items you’d like to return in the portal, then print your free return label and affix it to the box. Be sure to complete the dispatch note and include it with your returned items.
Your return will usually be processed within a week to a week and a half. We’ll send you an email to confirm once the return has been completed. Please allow 1-3 working days for refunds to be received once the return has been processed.
Exchanges are available for customers in the UK. Call us at +44 0203 219 8999 or 0800 012 1400 to place your exchange today.
Please note: If you requested an item for exchange that we no longer have available, we’ll process a return instead. If this should happen, you’ll receive a Return email to notify you about the details.
Even Exchanges: Ordered the wrong size or color? No worries! If you need the same item in a different size or color, we’ll waive the new delivery costs. There is no fee for the return.
Uneven Exchanges: If you’d like to exchange your merchandise for a different item, new delivery fees will apply for orders under £75.
If you received a gift from our catalogue or website you may return it to our distribution centre. Please include your email address information with your return. Once your return is received, an e-gift card will be issued for the amount of the returned item(s) and emailed to you. We are unable to process returns for items purchased at a store location.
The original order number is required to process your gift return. Please contact us for this information if you don’t have it or give us a call at 0800 012 1400. To help us locate the gift order, we’ll need the information below for the person who purchased the gift. We’ll provide you with a gift return form to enclose with your package.
Items purchased from our UK Free People store location must be returned to the UK Free People store.
If you were visiting one of our US or Canadian stores and need to make a return, please contact us at email@example.com and we will be happy to assist you in the process.
Free People merchandise purchased at independent boutiques and department stores must be returned to the location where purchased. Please contact the individual boutique or store for their return policy.