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Gift Cards

About Gift Cards

We offer eGift Cards and physical gift cards sent by mail. Gift Cards can be purchased here, and are available in any amount between $25 - $2,000 USD.

Gift cards can be used online and in our Free People stores located within the United States and Canada.

If your gift card does not have a pin number, please contact our Customer Service team to place your order over the phone at 800.309.1500.

E-Gift Cards

eGift Cards are sent to the email address of your choice within an hour of being ordered. You will receive an email confirmation to confirm that the eGift Card was sent. The email will include the email address the eGift Card was sent to.

Don't want to send it right away? You can also choose a future date for delivery by email!

Physical Gift Cards

Physical gift cards are issued in USD and will be mailed to the gift recipient using the method selected at checkout. Unfortunately, tracking information is not available.

Express and Overnight shipping is not available for P.O. Boxes, Alaska, Hawaii, US territories, APO/FPO addresses, or International addresses.

  • Free Standard Shipping (5-7 business days via USPS First Class Mail)
  • $10.00 Express Shipping (3-5 business days via USPS Express)
  • $20.00 Overnight Shipping (1-2 business days via FedEx)

How To Use Your Gift Card

eGift Cards, physical gift cards, and store issued gift cards are redeemable online and in our US and Canada Free People store locations. Free People gift cards can only be redeemed in the currency in which they were originally purchased.

To redeem a gift card on freepeople.com, select "Use a Free People Gift Card" on the Payment page at checkout. Enter your gift card number and PIN to apply the funds to the order. We suggest typing the information directly into the field instead of copying and pasting.

Gift Card Balance

You can check your balance anytime by clicking here, calling (800) 920-5656, or by visiting one of our Free People store locations.

Lost Gift Cards

Gift Cards that are purchased through the FreePeople.com website or any Free People store location are bearer documents. Free People is unable to reissue Gift Cards that have been lost or stolen.

What If My Gift Card Won't Arrive On Time?

No problem! Send a Free People eGift Card! eGift Cards are sent within an hour of being ordered. Don't want to send it right away? You can also choose a future date for delivery (up to 3 months).

Returning Items Purchased with a Gift Card

If a gift card and a credit card were used to place the order, the credit card will be refunded first followed by the gift card. A new gift card/eGift Card will be issued for the correct amount.

Physical Gift Cards:

If items purchased on freepeople.com are returned to our warehouse, a new gift card in the amount of the credit will be issued and mailed to you. If items are returned to a Free People store, the store will issue a merchandise credit card in the amount of the credit.

eGift Cards:

If items purchased on freepeople.com are returned to our warehouse, a new eGift Card in the amount of the credit will be automatically emailed to you.

If items are returned to a Free People store, the store will refunded the original form of payment and a new e-gift card will be automatically emailed to you. If you prefer, the store can also issue a merchandise credit card instead.

Please note: Gift cards cannot be returned or exchanged.

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