You can check your balance anytime by clicking here, calling (800) 920-5656, or by visiting one of our Free People store locations.
About Gift Cards
eGift Cards and Physical Gift Cards can be purchased from freepeople.com in amounts between $25 - $1,500 USD here and can be redeemed online and in our Free People stores located within the United States. Gift Cards can also be purchased in our store locations.
Free People gift cards and Merchandise cards can only be redeemed in the currency in which they were originally purchased.
Send a gift directly to their inbox! eGift Cards are available for purchase from freepeople.com in amounts between $25 - $1,500 USD here and are sent to the email address of your choice within an hour of being ordered. You will receive an email confirmation when the eGift Card is sent. Don't want to send it right away? You can also choose a future date (up to 3 months away) for delivery by email.
Physical Gift Cards
Send a gift right to their mailbox! Physical Gift Cards can be purchased from freepeople.com in amounts between $25 - $1,500 USD here and can be redeemed online and in our Free People stores located within the United States. Physical Gift Cards are mailed to the gift recipient using the shipping method selected at checkout. Unfortunately, tracking information is not available for this item.
Please note: Express and Overnight shipping is not available for P.O. Boxes, Alaska, Hawaii, US territories, APO/FPO addresses, or International addresses.
Free Standard Shipping (5-7 business days via USPS First Class Mail)
$10.00 Express Shipping (3-5 business days via USPS Express)
$20.00 Overnight Shipping (1-2 business days via FedEx)
How To Use Your Gift Card
To redeem a gift card, eGift Card, or Merchandise card in USD, select "Use a Free People Gift Card" on the Payment page at checkout. Enter your gift card number and PIN to apply the funds to the order.
Free People gift cards and Merchandise cards can only be redeemed in the currency in which they were originally purchased. CAD Merchandise cards can only be used in Canadian stores. USD eGift Cards or Gift Cards cannot be used in Canadian stores.
If your gift card does not have a pin number, please contact our Customer Service team to place your order over the phone at 800.309.1500.
Lost Gift Cards
Gift Cards that are purchased through the FreePeople.com website or any Free People store location are bearer documents. Free People is unable to reissue Gift Cards that have been lost or stolen.
Returning Items Purchased with a Gift Card
If you paid for your order on freepeople.com using a Gift Card, eGift Card, or Merchandise card, a new eGift Card will be sent to the email address used on the order for the refund automatically. If a gift card and a credit card were used to place the order, the credit card will be refunded first followed by the a new eGift card.
Gift cards cannot be returned or exchanged.
A customer service agent is online and available to chat.