Duties and taxes are assessed by customs and are the responsibility of the customer. We offer pre-paid duties to orders shipping to Canada. Please note, orders may ship in multiple packages. For a full list of countries we ship to, please see below.
Canada and Australia - Free Standard Shipping on orders over $100 USD! For information specific to Canada and Australia, please locate the sections below for full details.
Other International Countries and Regions - Free Standard Shipping on orders over $150 USD!
Estimated Delivery Time
Under $150 USD
Over $150 USD
Standard Shipping via USPS - Duties and taxes assessed by customs are the responsibility of the customer
5-10 business days
$35 Flat Rate
Delivery will be made by your local postal service. Orders shipping to the following countries will ship via United States Postal Service International Priority Mail: Falkland Islands, Gibraltar, Greenland, Montenegro, Montserrat, Reunion, St. Helena, St. Pierre and Miquelon, Suriname
FreePeople.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in US Dollars at the current exchange rate.
International Returns & Exchanges
For information specific to Canada and Australia - Please locate the sections below for full details.
Other International Countries and Regions - Mail items back to us at the address below using any trackable shipping method. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. Please allow up to 10 business days for your return to be processed once recieved. Your refund will be credited back in US Dollars at the current exchange rate.
Free People Direct: Returns 766 Brackbill Road Gap, PA 17527 USA
We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service..
We offer several options for orders shipping to Canada. We recommend Prepaid Duty/Import Fee options. Standard and Express orders are delivered by Canada Post.
Standard over $100 USD - FREE!
Standard under $100 USD: $7.95 USD. Arrives in 3-10 business days. Prepaid Duty/Import Fee* option
Express Shipping: $10.00 USD. Arrives in 3-5 business days. Prepaid Duty/Import Fee* option
(*)Fees include 18% of item total and taxes.
By selecting the "Prepaid Dut/Import Fees" shipping methods, the total billed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery. Should you need to return an item, please visit a retail location or return to the address below to have your duty fees refunded.
Free People will charge a fee equivalent to the duties, tax, and other applicable cross border fees at the time of order. Once you have paid for your order, your items will be delivered to you without interruption.
By ordering goods from Free People, I hereby authorize Asendia chosen by Free People to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to Free People, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Free People. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Free People can be reimbursed.
All orders are subjected to Provincial Sales Tax (PST), which will be displayed in the checkout page when you select your shipping address. The total displayed at checkout is guaranteed. You will not have to pay anything additional at the time of delivery.
Duty Paid On Delivery
Free Standard Shipping - on orders over $100 USD (more info) plus Prepaid Duty Fees
USPS Priority Mail Canada: US $7.95 (about 4-8 business days)
Duty and Tax Paid on Delivery USPS Express Mail Canada: US $10.00 (about 3-5 business days) Duty and Tax Paid on Delivery
By Selecting Duty paid on delivery shipping methods, customers are responsible for paying all duties, taxes and other fees assessed by the Canadian government. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. Duty Fees will not be refunded on returns for this shipping method. For additional information, please visit the Canada Border Services Agency.
Items purchased on Freepeople.com can be returned to a Canadian Store location. You may also send items back to us at the address below using any trackable shipping method. Once we receive your package, we will process your return. Please be sure that your package is insured and prepaid. We cannot accept COD returns. Duty Fees will only be refunded for Prepaid shipping methods.
Free People Direct: Returns 766 Brackbill Road Gap, PA 17527 USA Your refund will be credited back in US Dollars at the current exchange rate.
Estimated Delivery Time
Under $100 USD
Over $100 USD
Standard Shipping Duties and taxes assessed by customs are the responsibility of the customer
6-12 business days
$7.95 Flat Rate
Express Shipping Duties and taxes assessed by customs are the responsibility of the customer
3-6 business days
$17.95 Flat Rate
$10 Flat Rate
All Freepeople.com prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. Some items are not available for export, including all large furniture items and Vintage items.
Customers are responsible for paying all duties, taxes and other fees assessed by the Australian government. Duties on goods can widely vary, depending on the product and the country/region it was manufactured in. As of July 1, 2018, we are required to collect 10% Australian GST on all orders valued at A$1,000 or less imported into Australia. Other charges and duties may also apply, depending on the item. For additional information, please visit the Australia Customs and Border Protection Services.
To return items, click the link above to print a pre-paid return label. Your refund will be credited back in US Dollars at the current exchange rate. The cost of return shipping will be deducted from your refund – $5.95 USD per package. Once your package is received, we will promptly process your refund.
Exchanges: We apologize, but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.
If you wish to use your own return shipping method, you may ship items to the address below using any prepaid and trackable return method. We cannot accept COD returns.
17 Capital Court
Braeside, VIC 3195
United States / Canada / Mexico
Africa, Middle East, & India
Azerbaijan / Bahrain / Botswana / Egypt / Equatorial Guinea / India / Israel / Jordan / Kuwait / Lebanon / Oman / Qatar / Reunion / Saudi Arabia / Seychelles / South Africa / St. Helena / United Arab Emirates
Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of China - Taiwan / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam
Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faero Islands / Finland / France / Germany / Gibralter / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Malta / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine
Latin America & The Caribbean
Anguilla / Antigua and Barbuda / Argentina / Aruba / Bahamas / Barbados / Belize / Bermuda / Bolivia / Brazil / Cayman Islands / Chile / Colombia / Costa Rica / Dominica / Dominican Republic / Ecuador / El Salvador / Falkland Islands / French Guyana / Grenada / Guadalupe / Guatemala / Guyana / Hondoras / Jamaica / Martinique / Mexico / Montserrat / Netherlands Antilles / Nicaragua / Panama / Paraguay / Peru / Saint Kitts and Nevis / Saint Lucia / Saint Vincent and the Grenadines / Suriname / Trinidad and Tobago / Turks and Caicos Islands / Uruguay / Venezuela / Virgin Islands (British)
UK Shipping and Returns
If you'd like to ship to the UK or return items placed on our UK site, please visit us at freepeople.com/uk!