The following outlines Urban Outfitters, Inc.'s plan to provide service to customers with disabilities in the province of Ontario.
Assistive devices: We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Communication: We will communicate with people with disabilities in ways that take into account their disability.
Service animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Urban Outfitters Inc. staff will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be made publicly available at any affected Urban Outfitters Inc. locations in the customer check-out areas and at entrances. Services/Facilities that may be affected may include: elevators, ramps, and/or accessible washrooms.
Urban Outfitters Inc. will provide Accessible Customer Service training to all employees working in Ontario. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. All staff and management personnel will be trained on Accessible Customer Service upon commencement of employment.
Training will include:
Customers who wish to provide feedback on the way Urban Outfitters Inc. provides goods and services to people with disabilities can provide feedback by visiting the "Contact Us" pages on any of our Urban Outfitters, Inc. retail websites, by calling our customer service lines, or by emailing our customer service general email addresses. Customers may also provide feedback to our management staff in person at any of our Urban Outfitters, Inc. locations.
All feedback, including complaints, will be reviewed by a member of upper management. Customers may expect to receive a response within 48 hours or as soon as reasonably possible.
Urban Outfitters Inc. will notify the public that our documents related to Accessible Customer Service are available upon request by posting a notice in the customer check-out areas of any of our Urban Outfitters Inc. locations.
Any policy, practice or procedure of Urban Outfitters Inc. that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
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This 2015-2022 accessibility plan outlines the policies and actions that Urban Outfitters, Inc. will put in place to improve opportunities for people with disabilities.
Statement of Commitment
Urban Outfitters, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and will ensure that persons with disabilities will benefit from the same goods and services as other customers of Urban Outfitters, Inc. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act. To ensure compliance, Urban Outfitters, Inc. will emphasize on building accessibility into both existing and new policies to ensure information is accessible to all employees and the highest quality services are available.
Accessible Emergency Information
Urban Outfitters, Inc. is committed to providing their customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
Urban Outfitters, Inc. will provide training to employees and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and other staff members.
Urban Outfitters, Inc. will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by: ongoing, to be completed by July 31, 2015.
Urban Outfitters, Inc. does not currently utilize self-service kiosks. However, if Urban Outfitters, Inc. utilizes kiosks in the future we will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks.
Information and Communications
Urban Outfitters, Inc. is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Urban Outfitters, Inc. will take the following steps to make all new websites and content on those sites conform to WCAG 2.0, Level A by: Ongoing.
Urban Outfitters, Inc. will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by: July 31, 2015.
Urban Outfitters, Inc. will take the following steps to ensure all publicly available information is made accessible upon request by: ongoing, to be completed July 31, 2015.
Urban Outfitters, Inc. will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by: Ongoing.
Urban Outfitters, Inc. is committed to fair and accessible employment practices. We are committed to identifying and taking steps to prevent and remove other accessibility barriers impacting employment.
Urban Outfitters, Inc. will take the following steps to notify applicants and employees that when requested we will accommodate people with disabilities during the recruitment process, hiring process, and during employment by: ongoing to be completed by July 31, 2015.
Urban Outfitters, Inc. will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability by: January 1, 2016.
Urban Outfitters, Inc. will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account when conducting performance management, career development, and redeployment processes by: January 1, 2016
Design of Public Spaces
Urban Outfitters, Inc. will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.
Public spaces include:
Urban Outfitters, Inc. will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces:
For More Information on this Accessibility Plan
Please contact: Urban Outfitters, Inc. Employment Administration Department
Please contact: Urban Outfitters, Inc. Employment Administration Department
Accessible formats of this document are available free upon request form Urban Outfitters, Inc. Employment Administration Department.